Fieldproxy vs ServiceTitan
The short answer
One of these is our own product. BestFSM is published by Fieldproxy; the comparison uses the same facts and the same “look elsewhere” honesty for both.
01Side by side
| Fieldproxy | ServiceTitan | |
|---|---|---|
| Built for | Service businesses that want software built around their own process, with AI agents doing the back-office work | Large residential HVAC, plumbing and electrical companies with a call center |
| Team size | 10 to 500 | 20 to several hundred |
| Pricing model | Per-organization, engagement-based | Per technician, quote-only |
| Starting price | Quote only | Quote only |
| Cost at 10 users | Per organization, unlimited users | ≈ $2,450 to $5,000/mo (est.) |
| Contract | Annual | Annual minimum; users report ~15 to 20% renewal increases |
| Free trial | Demo + scoped pilot | None, demo only |
| ChatGPT / Claude | Official | None found |
| Prices checked | June 5, 2026 | October 22, 2026 |
02Which should you choose?
Choose Fieldproxy if
- You run maintenance contracts, commercial accounts or inspections with your own stages, forms and approvals
- You have outgrown a template tool and want the software set up around how you already work
- You want AI agents that answer calls and texts, book jobs, chase quotes and flag unbilled work around the clock
- You want ChatGPT or Claude to read your data and make changes, with a person confirming each one
Not a fit when
- You are a crew of fewer than 5 doing standard residential jobs (Jobber or Kickserv cost less)
- You want to sign up and start the same day without a guided setup
Choose ServiceTitan if
- You are a $3M+ residential trade business with a call center
- You want the deepest residential feature set and can staff the rollout
- Marketing attribution and call booking are central to how you sell
Not a fit when
- You have under 15 technicians
- You cannot absorb the implementation cost and an annual contract
- Your work is mostly commercial or contract maintenance
03Questions
Q.Is Fieldproxy or ServiceTitan better?
Choose Fieldproxy if you are service businesses that want software built around their own process, with ai agents doing the back-office work (teams of 10 to 500). Choose ServiceTitan if you are large residential hvac, plumbing and electrical companies with a call center (teams of 20 to several hundred). Fieldproxy: quote only; ServiceTitan: quote only.
Q.Is Fieldproxy cheaper than ServiceTitan?
For 10 users, Fieldproxy is about Per organization, unlimited users and ServiceTitan about ≈ $2,450 to $5,000/mo, from each vendor's pricing page or labelled estimates.
Q.Do Fieldproxy or ServiceTitan work with ChatGPT or Claude?
Fieldproxy: Built-in AI agents for phone, text and email (booking, quote follow-up, reminders) plus an official MCP server for ChatGPT, Claude and other assistants: it reads data, proposes changes to jobs, schedules and records that a person confirms, drafts messages, and with permission adds fields, screens and automations. ServiceTitan: No official ChatGPT or Claude connector found. ServiceTitan's own AI works inside ServiceTitan.